Have a question, need Enterprise pricing, or want to report an issue? We're here to help.
We typically respond within 24 hours on business days.
Email Support
For billing, technical issues, and general questions.
support@paynovax.onlineResponse time: < 24 hours
Enterprise Sales
Custom pricing, SLAs, and on-premise deployments.
sales@paynovax.onlineResponse time: < 4 hours
Security Issues
Please report security vulnerabilities responsibly.
security@paynovax.onlinePGP key available on request
Register a free account, create an API key in your dashboard, whitelist your domain, and make your first API call. Check the Quick Start guide for a step-by-step walkthrough.
Go to Dashboard → Domains and add the exact origin that your requests come from (e.g. https://yourapp.com). For local development use http://localhost:3000.
The blockchain is scanned every 30 seconds. After the customer sends tokens, allow up to 1-2 minutes for confirmation. If the session is still pending after 5 minutes, check the transaction hash on BscScan and verify the correct amount was sent to the exact address.
Yes. Create separate API keys for each project and whitelist the corresponding domains. All keys share the same monthly quota on your account.